The Rabbit Hole


From time to time we may issue further “House Rules” and instructions for use of The Rabbit Hole coworking facility at The Mount. We request that you adhere to these rules at all times to keep our community space a happy place for all Members and Clients. Please ensure that you and your guests are familiar with our “House” Rules. If we do decide to make further changes, we will update you by email or contact your Primary Member. It is your responsibility to real all email correspondence from Venaspace and your Community Manager.

1. A Happy Community

Our objective for The Rabbit Hole is to provide a collaborative community space to create and do business. The community nature of our space means that all members have a vested interest to keep the space clean, tidy and safe. Please:

  • Keep your personal belongings with you at all time. We are not responsible for any loss or damage of these items and if we feel an item is a security risk, this could be removed without warning, at any time.

  • Ensure that if you have a designated desk, this space is cleared down at the end of the business day and is kept tidy.

  • Use the bins provided and recycle. A recycling bin and general waste bin is located in the kitchen area down the rabbit hole. If you are unsure what can be recycled, please consult with the Community Manager who can offer further guidance.

  • Rinse and put all used crockery, cutlery and glasses into the dishwasher. The dishwasher will be emptied at the start of the business day. We operate a Clean Worktop policy in the kitchen.

  • Keep the fridge clean and tidy. Name and date any perishable food you put in the fridge. Any perishable food items left in the fridge on Friday without a name and date will be removed and disposed of.

2. Do Good Things

We do not tolerate;

  • Illegal, immoral or offensive activity down The Rabbit Hole

  • Any behaviour that is disruptive, abusive or dangerous to us, any other community member, client, guests or property.

  • Persistent or aggressive marketing of yourself, your professional services or those of your guest(s) to any user of The Rabbit Hole.

  • Any alterations to the decoration, furniture or walls or bring in your own furniture without prior written content from the Community Manager.

  • Lending of your access fob or parking pass to any person. You or your organisation will be liable for any losses caused to us.

  • Bringing guests that are under the age of 18 years down The Rabbit Hole.

  • Taking of alcohol down The Rabbit Hole without prior written consent from the Community Manager.

Please ensure that your guests who go down The Rabbit Hole are signed in the with Community Manager at The Mount reception. All guests must be signed in for fire safety purposes.

3. Pets

On request we will consider permitting pets down The Rabbit Hole. This is at the discretion of the Community Manager, and remains at our complete discretion both initially and at all times thereafter. We may request to see full vaccination records and it would be on the understanding that you are responsible and liable for your pet at all times.

4. IT, Software and Hardware

The Rabbit Hole offers designated Wifi to all our community and not exclusively to any individual or organisation.

We use various software brands to ensure the smooth running of The Rabbit Hole.

  • Xero - You will be emailed your invoices from our accounting software Xero.

  • Spotify - The iPad located at the entrance to The Rabbit Hole is to be used responsibly by all members to control the Sonos system. Our Spotify account is available for member to create their suited ambience, however, please respect other members of the community by not playing music which could be deemed as inappropriate or offensive to other members or visitors.

CCTV is recording at all times down The Rabbit Hole. Please refer to our CCTV Policy for more information.

You are responsible for your access fob which remains the property of Venaspace at all times. If your access fob is lost or stolen please report as soon as possible to the Community Manager. A charge of £25 will be made for a replacement fob.

5. The Bar

Our community Beer Tap will be available to The Rabbit Hole members, and other clients at The Mount from 4pm on Friday’s. It is available at the complete discretion of Venaspace and the Community Manager. When the beer tap is available;

  • A maximum of one barrel will be provided each week.

  • Do not attempt to operate any part of the machinery of the bar, except the beer tap. This is for your own safety.

  • Your Community Manager can provide further guidance on how to effectively operate the beer tap.

  • The beer provided is Tarka4 by Otter Brewery.

  • Please drink responsibly and at all times ensure your conduct is appropriate for the business environment.

  • We can restrict and refuse the availability of alcohol without warning and at any time, to any member without having to give reason.

  • Please bear in mind that your employer may be liable for your actions, and that of your guests. You must comply at all times with their internal guidelines and policies in the relation to the consumption of alcohol while on your employers business premises.

  • We operate a fair use policy of our Beer Tap. Please respect other members.

6. The Pool Table

The pool table down The Rabbit Hole is provided for your enjoyment. Please respect other members when using the table - we know things can get competitive! Our fair use policy should be adhered to. Permission to use the pool table may be revoked at any time at the discretion of the Community Manager. You or your organisation will be responsible for any damage to the table.

7. Events Down The Rabbit Hole

From time to time The Rabbit Hole will host events for the benefit of all our members at The Mount. On occasion, The Rabbit Hole may be hired for private events after 5pm. To reduce disruption to you during this time, the Community Manager may relocate your workstation to our Conference Suites. We endeavour to provide as much notice as possible to reduce disruption to you.