5 Essential Reasons a Community Manager Enhances the Workspace Experience

A community manager is a pivotal part of the workspace experience that serviced offices offer their members. An office community manager provides a unique blend of hospitality, administration, and community-building expertise. It is the community manager that transforms what used to be merely office spaces into vibrant hubs of innovation, collaboration, and productivity. In other words, the community manager is responsible for maintaining a thriving business community and offering unequivocal support to every member, which can range from startups to small businesses to medium companies.

The serviced office concept has gained significant traction, particularly among startups, freelancers, and small to medium-sized enterprises seeking the flexibility to adapt to their evolving needs. This article will unveil the five essential reasons why an office community manager is the unsung hero of the modern workspace and how their contributions are helping to reshape how businesses operate and thrive in a rapidly changing business world.

Building a Welcoming and Inclusive Business Community

One of the fundamental ways office community managers enhance the workspace experience is by creating an environment where members feel welcomed and valued. They serve as the familiar, friendly faces that greet you as you step into the workspace, helping to establish a sense of community from day one.

An office community manager offers comprehensive orientations to newcomers, helping them navigate the facilities, understand the office culture, and feel at ease in their new workspace. They get to know each member, are the first point of contact, and go beyond a simple ‘hello.’

 

Providing Exceptional and Customised Customer Support

A standout feature of office community managers is their commitment to exceptional customer support. They serve as the go-to resource for members, ensuring a seamless experience within the serviced office. The community manager keeps the office experience simple and easy. They will handle all facility management, keep the office stocked with tea, coffee, and milk, and respond to any issues.

From mail and package management to meeting room reservations, community managers handle numerous administrative tasks, allowing tenants to focus on their core business activities. Whenever issues or concerns arise within the office space, community managers are readily available to address and resolve them promptly, maintaining a smooth and productive work environment.

Encouraging Collaboration and Networking between Businesses

Collaboration is at the heart of modern workspaces, and office community managers actively foster an atmosphere where connections and innovation thrive. They organise a variety of networking events and corporate parties to create opportunities for members to meet, share ideas, and collaborate both within the business centre and with the larger business community.

The community manager also facilitates networking opportunities on a daily basis by maintaining community hubs and shared spaces. A stocked community hub with tea, coffee, and even beer provides members with a space to meet up daily to unwind, co-work, and escape the hustle and bustle of the 9 to 5 without leaving the office. Combined, all of this ensures that the workspace evolves into a place where its members feel comfortable working together, leading to increased creativity and productivity.

Enabling Flexibility and Adaptability in the Office

Serviced offices are known for their flexibility, and office community managers play a pivotal role in tailoring the workspace to meet the diverse needs of each of their members. They assist tenants in customising their office spaces, accommodating specific requirements, and ensuring that the workspace aligns with their brand identity and culture.

As businesses expand or downsize, community managers help them adapt by facilitating seamless transitions within the serviced office space. They coordinate mail, package deliveries, furniture requirements, meeting room bookings, catering, and much more.

Enhancing the Overall Member Experience and Satisfaction

The overarching goal of office community managers is to enhance member satisfaction, ensuring their experience within the serviced office is exceptional in every way. They actively seek feedback, using it as a valuable resource for continuous improvement to ensure the workspace continually evolves to meet changing needs of the business community.

Above all, office community managers offer a level of personalised support that extends far beyond conventional office management. They get to know their members individually and understand their unique needs, preferences, and work styles. This knowledge empowers them to tailor their services and assistance, ensuring that each member’s experience is seamless and tailored to their requirements.

Conclusion

The role of an office community manager is indispensable in the design and structure of serviced offices. They are the architects of an inclusive, collaborative, and flexible workspace that encourages innovation and growth. By building a welcoming environment, providing exceptional customer support, fostering collaboration, enabling flexibility, and enhancing overall tenant satisfaction, office community managers are instrumental in creating a workspace experience in which businesses thrive. In the ever-changing landscape of modern work, they are the key to unlocking the true potential of serviced offices.

Contact one of our community managers to learn more about our flexible model at Venaspace Offices.

Katrin Dakeva (Bournemouth)

📧 katrin@venaspace.com

📱07507 125442

Owain Pentney Ridd (Plymouth)

📧 owain@venaspace.com

📱07951 580511

Laura Hasrun (Exeter)

📧 laura@venaspace.com

📱07957 629631